Frequently Asked Questions

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No, Swapo does not take ownership of the devices but instead acts as a service provider. We streamline the trade-in process by offering tools and services, leaving the ownership and ultimate disposition of the devices to your business. Here’s how the service typically works:

How Swapo’s Service Works

1. Facilitating the Trade-In Process:

• Swapo provides the platform, tools, and expertise to evaluate devices, manage logistics, and process trade-ins efficiently.

2. You Retain Ownership:

• Your business remains the owner of the devices throughout the process, allowing you to decide how they are refurbished, resold, or recycled.

3. Support for Logistics and Processing:

• Swapo handles operational aspects like logistics, diagnostics, and grading, which helps reduce your workload and direct employment costs.

4. Data and Reporting:

•We provide analytics and reporting tools, enabling you to track trade-in metrics, customer behaviour, and sustainability impacts.

5. Customisable Integration:

• Swapo’s platform can be tailored to align with your trade-in policies, branding, and workflows, enhancing your existing program.

Advantages of This Model

• Full Control: Since you retain ownership, you control the resale channels, pricing, and lifecycle management of the devices.

• Cost Savings: Swapo helps optimise processes without taking a margin from reselling devices.

• Scalability: Our services can help you scale your trade-in program without requiring additional internal resources.

Yes, Swapo can complement your existing trade-in program. Swapo specialises in automating and enhancing trade-in processes by offering features like fully automated advanced diagnostics and AI grading, door step logistics, and customer-friendly interfaces

Swapo is integrated with many diagnostic providers